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surekhatech
surekhatech
13 w ·Translate

How AI and Chatbots Are Shaping the Future of Customer Experience in 2025

#ai and #chatbots are #transforming customer #experience in 2025. Learn the latest #trends and innovations driving smarter, faster, and more personalized customer service.

https://surekhatech.medium.com..../how-ai-and-chatbots

How AI and Chatbots Are Shaping the Future of Customer Experience in 2025 | by Surekha Technologies | Jul, 2025 | Medium
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How AI and Chatbots Are Shaping the Future of Customer Experience in 2025 | by Surekha Technologies | Jul, 2025 | Medium

In 1966, a basic computer program called ELIZA was built at MIT. It wasn’t smart, it just repeated what people said as questions. For example, if you said “Men are all alike,” ELIZA would ask, “In…
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